World Consumer Day was a mixed bag.
According to a press release issued by the telecommunications regulatory agency on March 14, the problem stems from a breakdown in connectivity on certain submarine cables. A statement that is far from appeasing consumers who have just celebrated the world day dedicated to them on March 15. Many questions remain unanswered about the duration of the disruption, not to mention the loss of earnings for operators of all kinds in the NICT value chain. Retailers and consumers alike are at a loss. As far as compensatory measures are concerned, responsibility is difficult to establish, as the disruption is spreading across the continent and becoming more difficult to deal with.
One of the parties to the contract can invoke non-observance or non-performance of the contract and be exonerated from liability. This justification is often referred to in law as "force majeure". It's a situation that's already enduring, and for almost a month now these disruptions have left no one indifferent.
For some analysts, the losses to date amount to hundreds of millions of CFA francs. The bill is high, and this problem has brought back the debate with non-conformists for whom globalization is a straitjacket in which our freedoms are reduced and controlled by the giants of the field..
Yet the theme of this year's World Consumer Day opens up a different side of the dependency we face with artificial intelligence. The origin of these disruptions remains unclear, prompting concern and conjecture among experts and users alike. The impact has extended beyond national borders, disrupting services ranging from communication to administration, causing a notable slowdown in economic activity. Businesses and government services are paralyzed, underlining the critical importance of Internet connectivity in the day-to-day functioning of contemporary societies.
Clément Noumsi
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